Junior Customer Success Manager at Precoro Що робити? – Man | Крезюме Вакансії

Junior Customer Success Manager at Precoro

Що робити?
– Manage accounts from the point of sale to product adoption.
– Educate new customers about the product and services.
– Support customers through emails, video calls, and sometimes phone calls.
– Conduct kickoff meetings and gather requirements.
– Help customers with initial product setup as well as the changes after implementation.
– Foster long-term relationships with the key stakeholders and decision makers.
– Collaborate with sales and QA teams to ensure seamless onboarding.
– Translate customer feedback into clear and executable product requirements.
– Work in cooperation with Customer Success Managers to ensure high adoption.
– Collect data and monitor metrics to improve current processes.
– Develop and maintain an expert-level understanding of the Precoro product.

Що потрібно?
– Can-do attitude, optimistic outlook, and drive to work efficiently.
– High level of responsibility as we work with finance related topics.
– Natural inclination to build relationships and a drive to collaborate.
– Ability to nurture effective cross-functional interactions.
– High level of empathy and understanding, especially when it comes to customer issues.
– Curiosity with willingness to learn and grow with the company.
– Organizational skills to connect and work with various stakeholders.
– Excellent written and spoken communication.
– English — Upper Intermediate or higher.
– Ability to research, analyze, and structure information.
– Hands-on experience with Excel or Google Sheets to work with metrics and data.
– Enthusiasm about tech and the ability to solve basic issues related to apps and PCs.
Nice-to-have skills:
– Previous experience with supporting customers from the UK, US, and Europe.
– Basic understanding of business and finance processes.
– Education related to economics, finance, management, or similar.

Які умови?
– Opportunity to work with international companies from various industries.
– Trust-based management style and ownership culture.
– Open, honest, reliable, and friendly team members.
– Offices in Kyiv and Warsaw.
– Remote, hybrid, or on-site — you choose.
– Coverage of relocation costs.
– Flexible paid time off policy.
– Competitive compensation based on your qualifications.
– Compensation for additional training.
– Coverage of coworking fees.
– Medical insurance (after 6 months of cooperation).

Куди писати?
– Please apply here.