NNG+CX Купили –
Operationalizing CX: Organizational Strategies for Delivering Superior Omnichannel ExperiencesUX RESEARCH
, Nielsen Norman GroupThis
142-page reportprovides guidance for our audience of UX practitioners, who may already have a mature UX practice within their organization at the product level but seek to broaden their experience-design work, operationalize it within their business, and deliver high-quality customer journeys at scale. The report delivers
a high-level framework to guide organizationstoward operationalizing CX work
via nngroup.com/reports/operationalizing-cx
500 руб для пиратовфайлы сразу - @tofolder
