CUSTOMER SUPPORT MANAGER We are looking for a Customer Suppor | Віддалені вакансії | HOME OFFICE

CUSTOMER SUPPORT MANAGER

We are looking for a Customer Support Specialist to join our team of 24/7 support and contribute to the top-class service for current and prospective users. You will be the first point of contact for anyone who enters the platform and seeks assistance in creating a website.
Weblium is a SaaS site-builder powered by TemplateMonster, a world leader in creating site templates (19 years in the market).
We launched in 2019 and immediately became a Product of the Day and a Product of the Week on ProductHunt.

Responsibilities:
- Support users on their way to creating a website — via chat and email.
- Offer help proactively and upsell services.
- Provide technical assistance with connecting domains, setting up an online store, etc., and troubleshoot any issues that may occur along the way.
- Report bugs to the development team and take ownership of their resolution.
- Write Help Center articles.

Requirements:
- English — advanced/fluent. You should be able to communicate in English in real-time without delays.
- Good Russian and Ukrainian (written and spoken).
- Excellent communication skills: the ability to listen, understand and clarify users’ needs plus work with dissatisfied customers.
- Ability to make split-second decisions independently based on company policies and guidelines.
- Multi-tasking: you may be handling multiple chats simultaneously and will need to process each of them with equal dedication.

Why Weblium:
- We are a SaaS product meaning that you can focus on the website creation domain and get a deep understanding of the underlying processes. This is often not possible in outsource/ outstaff companies.
- You can contribute to the product growth on multiple levels and grow with it. With us, you are not stuck in a single role, there’s plenty of ways to bring your talent to light.
- We are a team of professionals ready to mentor, assist and share knowledge.
- Weblium is a young and modern project with little to no bureaucracy.
- A great future is lying ahead of us. Everyone wishes they had a chance to start with Airbnb or Uber. With us, you have such an opportunity.

What we offer:
- Shifts (7 am-4 pm, 12 am - 9 pm and 2 pm-11 pm) 5 days per week.
- Remote work.
- 3 calendar weeks of vacation + 1 week of sick leave.
- Growth opportunity and collaboration with other departments.

If you find yourself a perfect fit for this position, send us your CV. You may be asked to complete a test task afterward. Good luck!

Про компанію Weblium
Weblium — это интуитивный конструктор сайтов от компании TemplateMonster (18-ти летнего мирового лидера по созданию шаблонов сайтов).
Как только мы запустились в январе 2019, сразу же стали Product of the Day и Product of the Week на Producthunt.

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