2022-05-01 10:02:17
Delivering Dreams International Surrogacy Agency is a top-tier US agency operating in the sphere of Ukrainian surrogacy and IVF. We are the most trusted company in Ukrainian surrogacy in the US which offers the highest level of care, compassion, support, to our clients and our surrogate mothers. Most of our team are located in Ukraine and work remotely.
Our team is growing and we are looking for a Customer Service Coordinator.
Delivering Dreams is all about self-development, passionate and energetic work culture where you will find supportive managers and colleagues.
We are proud of our approach to customer service, healthy and dynamic work environment.
Delivering Dreams is defined by being authentic, avoiding typical one-sided corporate communication and cliches.
We are inspired by true dialogues and passionate debates in a friendly atmosphere.
Join Delivering Dreams and grow with us!
Personal Requirements:
Positive, encouraging, and upbeat personality
Desire to help others
Caring and empathetic
Responsive
Professional
Detail-oriented and very organized
Active listener
Respectful and helpful with all parties involved in the surrogacy process
MUST SPEAK FLUENT UKRAINIAN AND RUSSIAN AS WELL AS CONFIDENTLY COMMUNICATE IN ENGLISH IN WRITING AND SPEAKING
MUST LIVE IN LVIV
Work Requirements
Must have strong customer service (customer support) experience. Minimum 4 years.
English, Russian and Ukrainian speaking and written proficiency.
Excellent English verbal and written communications and interpersonal skills
Working hours are flexible but in the range of 11:00—23:00 of local Ukrainian time
Proactive approach to finding solutions to challenges
Natural problem-solver, results-oriented, responsive, organized, flexible, intuitive, open-minded, eager to learn, with a sense of humor
Familiarity with communications via social media such as WhatsApp, Viber, Skype, Zoom, etc.
Experience with infertility and/or artificial reproductive technology would be great but not essential.
Good PC knowledge — Word, Excel (basics), Google docs, able to learn rapidly new software.
Job Expectations:
Assisting clients by answering their questions and resolving their concerns
Preparing and reviewing client documentation for errors
Represent our clients and facilitate all aspects of their surrogacy process
Work with medical facilities to ensure client services, as well as any visits, go well
Maintain constant proactive communication with clients, medical facilities, management, our team, and all relevant parties.
Report progress and challenges
Escalate quickly when help is necessary to resolve issues efficiently
Maintain detailed records of client interaction and progress
Excellent organization and accountability
Located in Lviv
Willing to travel intermittently. We cover travel expenses
Details of Employment:
This is a remote full-time position. You need to have the ability to work from home without distractions.
We are looking for someone who wants a long-term opportunity as our company is growing quickly. The perfect candidate should be an eager fast learner.
There is a two month trial period.
Potential salary range 18 000 — 28 000 грн (fixed + variable)
Apply Now:
Send your resume and be sure to send a cover letter outlining your interest and why you would be a great fit for this position and our company.
Contact us susan@delivering-dreams.com
+1 (908) 386-3864 WhatsApp
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