#support
Vacancy: Customer Care Agent
Company: Gameloft
Location: remote (evening shift - 19:00 to 02:00)
What you need to do:
- Provide support to the customers: identify and solve customer problems using dedicated web tools;
- Handle and manage web tools specially made for customer support;
- Keep a record of each case in another dedicated web tool;
- Escalate cases that need a deeper investigation to the corresponding teams when needed;
- Notify Leads when a recurrent problem appears, to prevent further cases;
- Be able to identify problems and create new templates for recurrent ones.
You need to have experience and knowledge:
- Fluent level of English;
- Upper-Intermediate or Advanced level of second language (Spanish / German / French) is required;
- Previous working experience in customer support is a plus;
- Microsoft Office skills;
- Excellent communication skills;
To find out more details and to apply: here
