Customer Support Team Lead/Head of Customer Support (for I | ZAICHENKO TEAM 🇺🇦
Customer Support Team Lead/Head of Customer Support (for Italian desk)
Everhelp(Genesis)
Remote work
Are you a motivated individual with exceptional leadership skills? Join Everhelp, a leading provider of customer support solutions, as a Customer Support Team Lead/Head of Customer Support.
In this role, you will manage a team of support agents, drive customer satisfaction, and contribute to the growth of our dynamic organization.
Responsibilities:
• Lead and mentor a team of customer support agents, providing coaching and feedback to ensure individual and team success.
• Set performance objectives, establish KPIs, and track metrics to achieve service level agreements (SLAs) and customer satisfaction goals.
• Resolve escalated customer issues with problem-solving abilities while maintaining high levels of customer satisfaction.
• Coach and provide regular feedback to enhance performance, based on monitoring customer interactions.
• Analyze data and generate reports to identify trends, areas for improvement, and enhance the overall customer experience.
• Stay updated with industry trends and best practices to innovate Everhelp's customer support.
Join Everhelp today and make a difference in customer support!
More about the vacancy
https://bit.ly/cst-everhelp
Apply in one click
@anastasiia_k0706
Please share this vacancy with your acquaintances if you know an Italian speaking manager with the solid background.
